NeoSound Intelligence makes it easier to monitor the quality of calls in call centers. Normally this is done by listening to recordings based on your own selection. This takes a lot of time and only a fraction of calls can be analyzed in this way.
Get full access to our archive by becoming a member of Innovation Origins. Sign up here as a supporter of independent journalism!
Become a member!
On Innovation Origins you can read the latest news about the world of innovation every day. We want to keep it that way, but we can't do it alone! Are you enjoying our articles and would you like to support independent journalism? Become a member and read our stories guaranteed ad-free.